Troubleshooting

Palim or its tools are missing

1. Verify that https://api.usepalim.com/mcp is entered exactly.
2. Disconnect the connector and connect it again.
3. Complete the browser sign-in flow.
4. Start a new chat and ask for Palim Help.
5. In ChatGPT, add Palim to the current conversation with @Palim.

Cursor and other SSE/Streamable HTTP clients do not require an extra config.json beyond their normal MCP configuration.

ChatGPT: Authorization Request Expired

Remove the Palim app and create it again. Select OAuth and disable OIDC enabled in the advanced settings. Complete sign-in without a long interruption, then enable @Palim in the chat.

Authentication failed or invalid API key

• Remove whitespace before or after the key.
• Use the x-api-key header.
• Create a new key on the setup page and replace the old one.
• Never paste API keys into chat messages or screenshots.

Perplexity cannot connect

Use the Perplexity Mac app and its advanced configuration. The custom connector in the web interface is currently unreliable.

Search cannot find a known chat

• Use several terms from the content instead of an exact title phrase only.
• Add tags, a project, or tool source to your search.
• For time-based questions, use palim_search_by_date_range.
• palim_search_by_date_range filters by date and metadata but does not additionally search message content.
• Encrypted content uses text matching; semantic embeddings are not available yet.

Palim should not store specific content

Tell the connected agent explicitly: Do not save this chat or this content to Palim. The server instruction for proactive checkpoints excludes content you asked not to persist. There is currently no global opt-out setting covering every connected client.

If a context checkpoint was already created, find and delete the session. Note the difference between the deleted status and permanent deletion in Manage data and credentials.

The Brain is empty despite saved sessions

The Brain uses session summaries. Ask an agent to call palim_backfill_brain or use Catch up existing sessions in the dashboard. Sessions without a summary cannot be distilled during catch-up.

Get help

Send a short description, client name, timestamp, and visible error message to hello@usepalim.com. Never include API keys, connection URLs, or private chat content.